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Customer Service Representative - State Farm Agent Team Member

Full Time in Edina, MN

Responsive recruiter
Company Overview Nam Pham - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Vietnamese & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include
  • Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
  • Providing exceptional customer service through phone, email, and other communication channels.
  • Translating documents and correspondence between English and Vietnamese.
  • Collaborating with team members to ensure accurate and timely resolution of customer issues.
  • Educating clients on insurance products and helping them make informed decisions.
Qualifications
  • Fluent in both Vietnamese & English, with excellent written and verbal communication skills in both languages.
  • Previous customer service experience in the insurance industry is a plus.
  • Strong organizational and multitasking abilities.
  • Empathetic and patient, with a commitment to resolving customer concerns.
  • Familiarity with insurance terminology and policies.
Requirements
  • High school diploma or equivalent; college degree is a plus.
  • Relevant state insurance license preferred.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
  • Ability to work flexible hours to accommodate client needs.
Benefits We offer a competitive compensation package, including a base salary and opportunities for professional development. Our comprehensive benefits package includes health insurance, retirement plans, and language-related incentives.
How to Apply
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
Nam Pham - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation $40,000.00 - $55,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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